Where's my ticket?
Splore Festival tickets are secured by registration to your iTicket account and will be emailed to you in the weeks just prior to the festival. You can review your ticket status by logging into your iticket.co.nz account at anytime. By restricting the tickets until closer to the event we can help to minimise ticket fraud and scalping.
iTicket will contact you directly when your eTicket is ready for delivery.
Who do I contact if I have more questions about my ticket?
Do I need to print my ticket or can I show it on my phone?
It's best to have your ticket printed and ready when you arrive at the gate. Our technology will allow for smartphone ticket scanning, but data reception can be patchy out in a field. To save hassle and paper print your ticket on the back of an old document.
Can I buy a day pass?
Sorry, not at this time. Depending on ticket sales, we may release a handful of two day or Sunday only passes at a later date. However, if we sell out of full weekend passes there will not be any day passes available.
What time does Splore start and finish?
Gates open from 8am on Friday - the main stage and other entertainment will kick-off around noon. The last acts will finish on Sunday at 4pm and all attendees are required to have packed-up and left the site please by 7pm Sunday. There's a limited number of Thursday Camping upgrade tickets.
Can I bring alcohol to Splore?
No, please don’t bring any alcohol to Splore - it is prohibited to enter the site with your own alcohol. Our security teams are located onsite to enforce this condition by searching at all points of entry and randomly across the site.
What’s up with No Glass?
In accordance with Auckland Council Park's regulations- glass is banned at Splore. If you need to bring any food or drink items that come in glass, please decant them into another container.
Can I bring a pet?
No, Tapapakanga is a regional park and working farm - all pets are strictly forbidden to be brought on site.
Will there be a VIP upgrades?
There are no VIP upgrade at Splore and we do not provide VIP passes. Any one of the bars is a good place to chill out and have a drink. Everybody is a VIP at Splore.
Will there be Pass-Outs?
Pass-Outs are available throughout the weekend. You can exit the festival at any time. The entry and re-entry gates are open 24hrs for foot traffic and from 8am to 9pm for vehicles. If you take your vehicle off-site during the festival, you may not be able to return to your original car park. Re-entry parking will depend on the traffic conditions at the time and you may be asked to leave your car at the front gate and walk into the festival. You'll be allowed to get your vehicle when the traffic gates are re-opened in the morning.
What is Waahi Tapu?
The Tapapakanga RegionalPark is a significant historical archaeological site which is protected under law. Please follow the signage and respect the tangata whenua Ngati Whanaunga and Ngati Paoa by not entering areas marked as Waahi Tapu.
Can I bring a BBQ?
There is a total fire ban at Splore - this includes fire poi's and toys. Contained gas cookers and BBQs are permitted but no open fires of any kind.
Can I ride my motorbike to Splore?
Yes, if you travel to the festival by motorbike you are not required to purchase a parking pass.
Can I get married at Splore?
Yes! Splore weddings are some of our most memorable occasions, and there hasn't been a Splore without a wedding yet. Beautiful Tapapakanga is the perfect spot for a low-key celebration. Please email firstname.lastname@example.org with further questions.
Is there free camping?
Every ticket includes free camping. There's plenty of space on a first-come-first-served basis. Paid reserved camping is also available for those who want the convenience of arriving to a campsite they have pre-selected in advance. Camping does not include parking for vehicles so if you drive you're going to need a Parking Pass.
Can I bring a camper vehicles?
Yes. But you must reserve a camper-vehicle site. Due to changes in safety rules we can no longer accommodate unreserved camper vehicles. There is a limited number of sites, so book yours as soon as you can to avoid disappointment.
Can I set up my campsite at Splore a day earlier to skip the rush?
Yes you can! We're opening the campgrounds and the upper festival site (no beach access) from 2pm, Thursday. A limited number of Splorers will get to set-up camp, ease into the vibes with a laughter yoga session or a massage at Wellness Central. Grab some kai from one of the awesome food vendors and warm up the evening at the Red Bull Bar with activities and DJs.
All campgrounds will be open from 2pm. This is not available to Boaties.
Is there wheel chair friendly camping?
Yes - we have allocated a number of accessible camp sites, please contact us for more information and to secure your spot.
Are there any sites with water and power hook ups?
No - sorry there are no camper van sites with water or power. As an Auckland Council owned regional park it does not come with these facilities.
Do we need to bring food and water?
You can bring your own, but there is free drinking water available throughout the site and loads of delicious food and beverages to purchase from our many amazing vendors & bars. There are food options for everyone including vegetarian and vegan, all delicious and affordably priced.
Can I camp next to my car?
No, camping in the car park, unless you have mobility issues - then you need to contact us directly to arrange an accessible site.
Can I sleep in my car or van?
Yes, you can. But only if you purchase a reserved camper vehicle site. There is strictly no sleeping in tents in these areas. The Reserved Camper-vehicle sites are 8m x 5m which is big enough for all kinds of camper-vans, house-busses, RVs or car/caravan combos plus an awning.
Sleeping in the general car parks is prohibited and will be enforced by security.
Are there showers?
Yes but, only if there is enough water available. Depending on seasonal drought conditions. When available showers will be open at certain times of the day located near camp HQ for $6 per hot shower.
When does the campsite close at the end?
We ask that everyone leaves the site on Sunday evening by 7pm sharp, the festival entertainment finishes at 4pm and everyone will need to pack up and vacate their site - clean and tidy - as you found it please - by 7pm.
Can I bring my own sound system?
No - sorry, we have plenty of sound systems across the site to keep you entertained. Please consider your neighbours - everyone deserves a place to rest.
What is pre-cycling?
Pre-cycling is the simple practice of considering what you are bringing to the festival and stripping it back to the bare essentials. An example of this is a packet of Muesli - empty the contents into a reusable container and recycle the packaging at home. Use recyclable containers and take what you bring into Splore home when you leave. In consideration of our zero-waste goal, please pre-cycle all foodstuffs and other items before entering the site.
What is a Globelet?
A globelet is a resuable polyethylene cup we supply on site for festival-goers to use as their drinking vessel. We introduced the globelet in 2014 to prevent sending more than 50K of disposable cups to landfill. Pay a $3 deposit with your first drink to receive a globelet, which you then keep and reuse. There are washing facilities on site at the fantastic 'wash against waste' station, or if you don't want to keep your awesome, collectable Splore globelet you can return it and get $1 refunded at the Globelet tent.
What is AWOP?
AWOP is our festival currency cash wristband. After arriving at Splore, head to one of the AWOP kiosks where you can pay cash or use your eftpos card to load up your wristband with any amount of money. All bars, food and market vendors have a hand-held reader that deducts the amount of your purchase from your AWOP wristband. There are no top up fees and you can top up or get a refund at any time, at one of the many onsite top-up stations.
Your wristband has been tested for its durability and can handle salt water, showers, dust, sweat and all dance moves.
Can I get a refund after I've left the festival?
Yes just follow the steps below.
Is there a time limit for getting a refund?
Yes. Splore AWOP refunds are available until the end of March following the event.
How do a get an AWOP Refund?
Just go to this link and follow the easy steps: AWOP REFUNDS
Available until March 31.
What is the Parking Pass?
The Parking Pass allows you to bring your vehicle into the festival carpark and must be pre-purchased before arriving at the festival. Carpool and save. Vehicles carrying 3+ people will be eligible for a partial refund at the gate Those that do not have 3+ people in their vehicles will not receive a refund.
Do I need a Parking Pass?
Every vehicle entering the festival must have a Parking Pass except reserved camper-vehicles. Standard reserved camping sites do not include a Parking pass. Please present your reservation ticket on arrival as proof of this.
I am an artist/ performer/ volunteer/ crew-member/ contractor/ sponsor/ vendor; do I need a Parking Pass?
You may not need to purchase a parking pass. You will be informed if free parking is included on your ticket. We still strongly encourage you to fill your vehicle, ride share, carpool or consider catching the bus. We need to keep the green house gasses to a minimum.
Why do you have a Parking Pass?
The Parking Pass was introduced at Splore 2014 and cut the number of cars by 35%. Reducing greenhouse gas emissions and making Splore less congested and more sustainable is fundamental. We have looked at the leading festivals abroad and found the partial refund Parking Pass incentivises car-pooling and alternative transport and is the most effective way to make a positive impact.
Why do I have to pre-purchase the Parking Pass ahead of time?
To prevent congestion and queues at the gate; it will be much faster to issue refunds to drivers who arrive with 3+ in their vehicle than it would be to process every payment at the gate. Also, pre-selling the Parking Pass gives us an opportunity to know ahead of time, how many cars to expect at the festival. This will enable us to create the best access and parking facilities for the numbers that are coming. This also informs us on how much alternative public transport we need to arrange.
What if I don’t pre-purchase a Parking Pass?
Your vehicle will not be allowed to park at the festival site without one. We will sell Parking Passes at the gate for those who decide to show up without one, but the price will be significantly more to cover the onsite handling costs. Pre-purchasing your Parking Pass in advance clearly is the best option.
How do I get a Parking Pass refund?
Every vehicle arriving at Splore with 3+ people will get a refund for their Parking Pass. Vehicles will be checked and passes will be validated at the festival entrance gate. The holder of the validated Parking Pass from a vehicle that arrived with 3+ will receive a credit on to their AWOP wristband. This credit can be spent on-site or exchanged for cash at an AWOP kiosk.
Do I need a parking pass if I am bringing a camper vehicle or house?
No. But you must reserve a camper-vehicle site. Due to changes in safety rules we can no longer accommodate unreserved camper vehicles. There is a limited number of site so book yours as soon as you can to avoid disappointment.
Reserved camper-vehicles on-sale soon.
Do I need a Parking Pass for my motorbike?
Why should I care?
We live in a time where increasing demand on diminishing natural resources is putting pressure on all aspects of society to become more sustainable. As a result we face an unprecedented challenge to repair and sustain our social and ecological systems.
As Bob Dylan said "the times, they are a changin", more and more people are waking up to this need for change. The Splore community is an aware bunch and we are in a unique position to respond through initiatives like the Parking Pass.
It's an exciting moment in time with music sitting at the forefront and heart of cultures all over the world and the Splore community leading the way in New Zealand.
We always knew that our core audience would be positive about any effort that we all make to improve our impact on the environment and we would like to take this opportunity to thank you all for going there with us.
Boaties, Ahoy there!
Can I bring my boat?
Yes, boats are welcome to pull up in the bay, there is no charge for mooring but all aboard are required to have a Splore ticket. We are asking all boaties to read the Splore boat guidelines and pre register your boats HERE.
But what about the… need to know more?
If you have another question send it through to email@example.com