Where's my ticket?
Splore Festival tickets are managed by iTicket. They are delivered electronically in the form of an ePass which is linked to your iTicket account. When you buy a Splore ticket you will receive an email from iTicket with confirmation and instructions on how to access your ePass. You can review your ticket status by logging into your account at any time.
Who do I contact if I have more questions about my ticket?
Check the ePass FAQs first. If you don’t find the answers you seek, email iTicket or call 0508 iTICKET (0508–484–253). All ticketing matters are best directed to them, and they are more than happy to help.
Do I need to print my ticket or can I show it on my phone?
It's best to have your ePass barcode printed and ready when you arrive at the gate. Our technology will also allow for smartphone ticket scanning, but data reception can be patchy out in a field. To save yourself any hassle, print out your ePass. Use the back of an old document to save a tree!
Can I buy a day pass?
Sorry, not at this time. Depending on ticket sales, we may release a handful of two–day or Sunday–only passes at a later date. However, if we sell out of full weekend passes there will not be any day passes available.
What time does Splore start and finish?
Gates open from 8 AM on Friday — the main stage and other entertainment will kick off around noon. The last acts will finish on Sunday at 4 PM and all attendees are required to have packed–up and left the site please by 7 PM Sunday. There's a limited number of Thursday Camping upgrade tickets.
Can I bring alcohol to Splore?
No, please don’t bring any alcohol to Splore — it is prohibited to enter the site with your own alcohol. Our security teams are located onsite to enforce this rule by searching at all points of entry and randomly across the site.
What’s up with No Glass?
In accordance with Auckland Parks regulations: glass is banned at Splore. If you need to bring any food or drink items that come in glass, please decant them into another container.
Can I bring a pet?
No, Tapapakanga is a regional park and working farm. All pets are strictly prohibited.
Will there be VIP upgrades?
There are no VIP upgrades at Splore and we do not provide VIP passes. Any of the bars is a great place to chill out and have a drink. Everybody is a VIP at Splore.
Will there be Pass–Outs?
Pass–Outs are available throughout the weekend. You can exit the festival at any time. The entry and re–entry gates are open 24hrs for foot traffic and from 8 AM to 9 PM for vehicles. If you take your vehicle off–site during the festival, you may not be able to return to your original car park. Re–entry parking will depend on the traffic conditions at the time and you may be asked to leave your car at the front gate and walk into the festival. You'll be allowed to get your vehicle when the traffic gates are re–opened in the morning.
What is Waahi Tapu?
The Tapapakanga Regional Park is a significant historical archaeological site which is protected under law. Please follow the signage and respect the tangata whenua Ngati Whanaunga and Ngati Paoa by not entering areas marked as Waahi Tapu.
Can I bring a BBQ?
There is a total fire ban at Splore. This includes fire pois and fire toys. Contained gas cookers and BBQs are permitted but no open fires of any kind.
Can I ride my motorbike to Splore?
Yes, if you travel to the festival by motorbike you are not required to purchase a parking pass.
Can I get married at Splore?
Yes! Splore weddings are some of our most memorable occasions, and there hasn't been a Splore without a wedding yet. Beautiful Tapapakanga is the perfect spot for a low–key celebration. Please email email@example.com for further info.
Is there free camping?
Every ticket includes free camping. There's plenty of space on a first–come first–served basis. Paid reserved camping is also available for those who want the convenience of arriving to a campsite they have pre–selected in advance. Camping does not include parking for vehicles, so if you’re driving to Splore you're going to need a Parking Pass.
Can I bring a camper vehicle?
Yes. But you must reserve a camper vehicle site. Due to changes in safety rules we can no longer accommodate unreserved camper vehicles. There are a limited number of sites, so book yours as soon as you can to avoid disappointment.
Can I set up my campsite at Splore a day earlier to skip the rush?
Yes you can! We're opening the campgrounds and the upper festival site (no beach access) from 2 PM Thursday. A limited number of Splorers will get to set up camp early and get a head start on the festival. Ease into the vibes with a laughter yoga session or a massage at Wellness Central, grab some kai from one of the awesome food vendors, and warm up the evening with the DJs at the Orchard Thieves bar. All campgrounds will be available for camping from 2 PM. Early Thursday entry is not available to Boaties.
Is there wheelchair–friendly camping?
Yes! We have allocated a number of accessible campsites, please contact us for more information and to secure your spot.
Are there any sites with water and power hook ups?
No, sorry there are no campervan sites with water or power. As an Auckland Council owned regional park it does not come with these facilities.
Do I need to bring food and water?
You can bring your own, but there is free drinking water available throughout the site and loads of delicious food and beverages to purchase from our many amazing vendors and bars. There are food options for everyone including vegetarian and vegan, all delicious and affordably priced.
Can I camp next to my vehicle?
No, camping in the car park is prohibited, and camping beside a camper vehicle is also prohibited. Mixing vehicles with tents is a safety issue. If you have mobility issues, you need to contact us directly to arrange an accessible site.
Can I sleep in my car or van?
Sleeping in vehicles is only allowed if you have purchase a reserved camper vehicle site. The reserved camper vehicle sites are 8m x 5m which is big enough for all kinds of campervans, house buses, RVs, or car/caravan combos, plus an awning. Sleeping in the general car parks is prohibited and will be enforced by security.
Are there showers?
Yes, but only if there is enough water available. Depending on seasonal drought conditions, showers may be limited. When available, showers will be open at certain times of the day. The shower block is located near camp HQ and showers can be purchased for $10 per hot shower. This price covers the cost of getting water to the site, and removing all grey water to a processing facility at the end of Splore.
When does the campsite close at the end?
We ask that everyone packs up and leaves the site clean and tidy by 7 PM sharp on Sunday evening.
Can I bring my own sound system?
No, sorry. We have plenty of sound systems across the site to keep you entertained. Please consider your neighbours. Everyone deserves a quiet place to rest.
What is precycling?
Precycling is the simple practice of considering what you are bringing to the festival and stripping it back to the bare essentials. Use recyclable containers and take what you bring into Splore home when you leave. In consideration of our zero waste goal, please try to precycle all foodstuffs and other items before entering the site.
What is a Globelet?
A globelet is a reusable polyethylene cup for festivalgoers to use as their drinking vessel. We introduced the globelet in 2014 to prevent sending more than 50000 disposable cups to landfill. Pay a $3 deposit with your first drink to receive a globelet, which you then keep and reuse, or bring your old Splore globelets from home and show them how we party in 2019!
What is AWOP?
AWOP is our festival currency wristband. After arriving at Splore, head to one of the AWOP kiosks where you can pay cash or use your eftpos card to load up your wristband with any amount of money. All bars, food and market vendors have a handheld reader that deducts the amount of your purchase from your AWOP wristband. There are no top up fees and you can top up or get a refund at any time, at one of the many onsite AWOP stations. Your wristband has been tested for durability and can handle saltwater, showers, dust, sweat, and heavy–duty dance moves.
Can I get a refund after I've left the festival?
Just go to Awop Refunds and follow the easy steps. Available until March 31.
Is there a time limit for getting a refund?
Yes. Splore AWOP refunds are available until the end of March following the event.
What is the Parking Pass?
The Parking Pass allows you to bring your vehicle into the festival car park and must be pre–purchased before arriving at the festival. Carpool and save. Vehicles carrying three or more people will be eligible for a partial refund at the gate.
Do I need a Parking Pass?
Every vehicle entering the festival must have a Parking Pass, except reserved camper vehicles. Standard reserved camping sites do not include a Parking Pass. Please present your reservation ticket on arrival as proof of this.
I am an artist/ performer/ volunteer/ crew–member/ contractor/ sponsor/ vendor, do I need a Parking Pass?
You may not need to purchase a parking pass. You will be informed if free parking is included on your ticket. We still strongly encourage you to fill your vehicle, ride–share, carpool, or consider catching the bus. We need to keep our greenhouse gases to a minimum.
Why do you use the Parking Pass system?
The Parking Pass was introduced at Splore 2014 and cut the number of cars by 35%. Reducing greenhouse gas emissions and making Splore less congested and more sustainable is fundamental. We have looked at the leading festivals abroad and found the partial–refund Parking Pass incentivises carpooling and alternative transport, and is the most effective way to make a positive impact.
Why do I have to pre–purchase the Parking Pass ahead of time?
To prevent congestion and queues at the gate; it is much faster to issue refunds to drivers who arrive with 3+ in their vehicle than it would be to process every payment at the gate. Also, pre–selling the Parking Pass gives us an opportunity to know how many cars to expect at the festival, ahead of time. This will enable us to create the best access and parking facilities for the numbers that are coming. This also informs us on how much alternative public transport we need to arrange.
What if I don’t pre–purchase a Parking Pass?
Your vehicle will not be allowed to park at the festival site without one. We will sell Parking Passes at the gate for those who decide to show up without one, but the price will be significantly more to cover the on–site handling costs. Pre–purchasing your Parking Pass in advance is the best option.
How do I get a Parking Pass refund?
Every vehicle arriving at Splore with 3+ people will get a partial refund for their Parking Pass. Vehicles will be checked and passes will be validated at the festival entrance gate. The holder of the validated Parking Pass from a vehicle that arrived with 3+ people will receive a credit on to their AWOP wristband. This credit can be spent on–site or exchanged for cash at an AWOP kiosk.
Do I need a Parking Pass if I am bringing a camper vehicle or house truck?
No, but you must reserve a camper vehicle site. Due to changes in safety rules we can no longer accommodate unreserved camper vehicles. There are a limited number of sites so book yours as soon as you can to avoid disappointment.
Do I need a Parking Pass for my motorbike?
Why should I care?
We live in a time where increased demand on diminishing natural resources is putting pressure on our planet. We need to take a hard look at all aspects of our society to become more sustainable. More and more people are waking up to this need for change. The Splore community are a caring and proactive bunch, and we are in a unique position to respond through initiatives like the Parking Pass. It's an exciting moment in time, with music sitting at the heart of many cultures all over the world, and the Splore community leading the way in New Zealand. We always knew that our core audience would be positive about any effort that we made to improve our impact on the environment, and we would like to take this opportunity to thank you all for going on this journey with us.
Boaties, Ahoy there!
Can I bring my boat?
Yes, boats are welcome to pull up in the bay, there is no charge for mooring but all aboard are required to have a Splore ticket. We are asking all boaties to read the Splore boat guidelines and pre–register your boats.
Need to know more?
If you have another question send it through to firstname.lastname@example.org